Instructions for file upload via FTP

Know-HowInstructions for Windows

These instructions refer to Windows 7. With Windows XP or Windows 8, the process is the same, however the screenshots might differ.

1. Open Windows file explorer

  • Please make sure that you are actually using the file explorer, and NOT the Internet Explorer. The Internet Explorer does not support file uploads.
  • Please copy the link which you received from us by e-mail into the field marked in red.
  • Then press Enter.
Windows Explorer

If you receive an error message, your system administrator might have restricted FTP access. In this case, please contact your system administrator. Should you experience any other issues when uploading files, please contact us (preferably by phone).

2. Open second file explorer window and copy files

  • Open another file explorer window, but do not close the first window. In the second file explorer window, browse to the directory which contains the files for upload.
  • Select all the files which you want to copy, then drag and drop them into the first file explorer window. Alternatively, you can also copy the files using the context menu (right click), and paste them into the second file explorer window using the context menu (right click).

3. Notify us by e-mail

  • Once the upload is complete, send us an e-mail.

Know-HowInstructions for Mac OS

1. Install FTP client (e.g. "Cyberduck")

  • Mac OS users require an FTP programme to upload files via FTP. You could use e.g. "Cyberduck", which you can download for free here: Cyberduck Download.

If this download link does not work, please search online for "Cyberduck" and use an alternative download link.

2. Start FTP client (e.g. Cyberduck) and access FTP link

  • Please copy the link which you received from us by e-mail into the field marked in red. Please make sure to copy the full link.
  • Then press Enter.

If you are not using Cyberduck but different FTP software: Please use the link, and - if required by the programme - the user name anonymous. Leave the password field blank.

Cyberduck

3. Open Apple Finder and copy files

  • Drag and drop the files for upload from your Finder straight into the Cyberduck window.

Cyberduck

Should you experience any issues when uploading files, please contact us (preferably by phone).

4. Notify us by e-mail

  • Once the upload is complete, send us an e-mail.